Industry: Omnichannel Messaging

Centamess

An omnichannel customer communication management platform and business operations management system.

Centamess – Omnichannel Customer Communication Platform

MTT Software

Centamess is a software product developed by MTT Software to provide an Omnichannel Messaging Platform for businesses.

The system allows businesses to centralize all messages from multiple social media platforms into a single dashboard, making it easier to manage conversations, customers, and business operations.

Website
https://mtt-software.com
Industries
  • Software Development
  • Customer Communication Platforms
  • Business Management Systems

Context & Goals

In today's business environment, companies often need to communicate with customers across multiple platforms such as Facebook Messenger, Instagram, and WhatsApp.

Centamess was developed to solve this problem by building a centralized multi-channel messaging management system, while integrating business management functions such as customer profiles, staff, inventory, and product management.

Needs

  • Messages scattered across multiple platforms
  • Difficult to track customer interaction history
  • Hard to manage customer support staff
  • Lack of tools for classifying and labeling customers

Collaboration Goals

  • Centralize multi-channel messages into a single dashboard
  • Manage conversations and customers more effectively
  • Integrate business management within the same platform
  • Improve customer care efficiency and reduce response time
  • Combine sales data with customer care activities

Technology

Frontend

  • React
  • TypeScript
  • React Hook Form
  • Yup
  • TanStack Query
  • i18n

Backend / Integration

  • WebSocket / Socket API

Infrastructure / DevOps

  • Docker
  • Docker Compose

Runtime

  • Node.js

Architecture

  • Component-based UI architecture
  • Modular frontend structure
  • API integration layer
  • Custom React Hooks
  • Omnichannel messaging layer

Solutions

Omnichannel Messaging Platform

  • Integrate Facebook Messenger, Instagram, WhatsApp
  • Read and reply to customer messages
  • Track read/unread status
  • Manage multiple conversations simultaneously

Customer Management System

  • Customer profiles and conversation history
  • Internal notes
  • Labels and customer grouping
  • Personalized customer care

Staff & Permission Management

  • Create and manage staff accounts
  • Role-based access control
  • Control data access permissions

Business Management Tools

  • Configure business profiles
  • Manage inventory and product catalogs
  • Track stock levels
  • Connect sales data with customer care

Containerized Development & Deployment

  • Standardize development environments
  • Simplify deployment process
  • Ensure consistency between development and production environments

UI

Settings
Product catalog
Pricing
Livestream interface
Chat interface

Start your project today!

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info@mttjsc.com
(+84) 024 625 326 01